01ALTERACORE
Everyday troubleshooting
Help with the technology that gets in the way of getting work done.
- Email & software issues
- Printer & peripheral setup
- Wi-Fi & connectivity help
02 / IT SUPPORT
Less IT stress.
More working day.
Fair, affordable help for the self-employed and small businesses. Get everyday problems understood, your options explained and a practical next step.
01 / PRACTICAL EVERYDAY HELP
The IT basics.
Done properly.
The printer, the slow computer, the inbox that will not behave. Start with the problem and find a sensible way forward.
02ALTERACORE
Repairs & upgrades
Make an informed decision about the equipment you already have.
- Computer fault finding
- Repair & performance advice
- Sensible hardware upgrades
03ALTERACORE
Setup & advice
Get the basics in place without unnecessary complexity.
- New computer setup
- Everyday account configuration
- Practical purchasing advice
02 / PERSONAL BY DESIGN
One person.
Clear answers.
You deal directly with me, James Carnochan. I take the time to understand what is happening, explain the options and discuss costs before you commit.
Meet James ↗Understand first.
Tell me what is happening, what you have tried and how it affects your work.
Keep it proportionate.
Choose a sensible solution for your needs and budget.
Plan the bigger changes.
If the problem needs a migration, refresh or redesign, we can scope it as a project.
Before we get started
Clear from
the start.
Do I need an ongoing support contract?
Start by telling me what you need. We can discuss the work and the right arrangement before you decide; you do not need a website project to ask for IT help.
Can you help with my existing computer?
Yes. Troubleshooting, repairs and sensible upgrades are part of the offering. I’ll help you understand whether work on your existing computer makes sense.
Do you help self-employed people?
Yes. Support is aimed at self-employed people and small to medium-sized businesses in Dumfries and the surrounding areas.
How do you price support?
The cost depends on the issue and the work involved. We’ll discuss the scope and costs before you agree to the work.
Talk directly to James
Something not working?
Let’s start there.
Email what is happening, the device or software involved, and your location. Please leave passwords and sensitive information out of your message.
arrive@alteracore.netDumfries & the surrounding areas